UIT Alert: Degraded performance using Campus Web Resources.

    Current Status

    ResolvedPerformance and availability of the affected campus resources has been restored.

    Affected Services

    • AccessUH
    • Cougarnet
    • UIT Software
    • Digital Signage
    • Philo

    Event Updates

    DisruptedSupport services reported degraded performance using campus web resources.
    April 7, 2017 , 8:04 AM

    We have been experiencing infrastructure latency impacting the following services: AccessUH, Password Reset Wizard, Online Directory, Software Downloads, UIT alerts, UIT Text manager, ITAC notification console, Digital Signage/Homepage alerts, Philo and any application on uh.edu that utilizes login or database services.

    ResolvedPerformance and availability of the affected campus resources has been restored.
    April 7, 2017 , 9:45 AM
    Web, database, systems administrators and analysts performed analysis during the event without discovering any infrastructure issues. Some basic housecleaning and performance boosts were implemented to expedite resolving the event. Those actions are not considered a reason services were restored. Systems logs are being gathered for review. Logs are being shared with infrastructure vendors for analysis as well.